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Original KB number: 2826047
16 Microsoft 365 F1 does not include rights to an Exchange mailbox. To enable a full Teams experience, M365 F1 licenses may come with the Exchange Online K1 service plan enabled. Although the Exchange Online K1 service plan will provision a mailbox for the user, M365 F1 users are not entitled to use the mailbox. Office 365 (F1) license included PowerApps features 10:16 AM. If I share a PowerApp with a connection to an SQL database on a VM, will my employees with.
Problem
An Office 365 F plan user tries to set up a mail account for Exchange Online in Microsoft Outlook 2010 or Microsoft Outlook 2013. However, the user's Outlook profile isn't automatically set up. Instead, the user gets the following error message under Searching for your mail server setting in Outlook:
An encrypted connection to your mail server is not available.
Click Next to attempt using an unencrypted connection.
This error message is displayed even though the user entered his or her email address and password correctly on the Auto Account Setup page of the Add New Account Wizard in Outlook.
Cause
Network screenshot x. This behavior occurs if the user is trying to connect Outlook to Exchange Online by using Exchange Autodiscover. Office 365 F plans don't support using Outlook to access mail in Exchange Online through an Exchange connection.
Solution
To work around this behavior, do one of the following:
- Use Outlook Web App to access mail in Exchange Online.
- Set up Outlook to access mail in Exchange Online through a Post Office Protocol (POP3) connection. For more info about how to do this, see Set up a POP3 or IMAP4 connection to your email in Outlook 2010 or Outlook 2013.
More Information
For more information about Office 365 F plans, see Office 365 F1.
If Office 365 users who aren't F plan users get this error message, see the following Microsoft Knowledge Base article:
2404385 Outlook can't set up a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Office 365
Still need help? Go to Microsoft Community.
Microsoft Office 365 F1
-->Microsoft 365 and Office 365 are cloud-based services designed to help meet your organization's needs for robust security, reliability, and user productivity.
The articles in this library provide detailed descriptions of the services and features that are available with Microsoft 365 and Office 365. For information about Microsoft Dynamics 365 business applications, see Microsoft Dynamics 365 documentation.
To compare features across plans, see Powerful tools to support your enterprise or the relevant service description in the list below.
For support articles and information, see Office Help & Training, Office documentation for admins and IT professionals, and Microsoft 365 help center for admins and IT pros.
Note
Microsoft Frontline Worker Plans
If you're looking for the service description comparison spreadsheet, it's been retired. The product feature availability tables on each service description page have been updated to better help you choose the version of Office 365 that suits your needs.
Microsoft offers the FastTrack Center Benefit for Office 365 for eligible services in eligible plans. The benefit lets you work remotely with Microsoft specialists to get your Office 365 environment ready for use. For more information, see FastTrack Center Benefit for Office 365.
To get started, see the following service descriptions:
Microsoft 365 and Office 365 platform service description1
Note
1 Includes availability of suite features, such as Office Delve, Microsoft MyAnalytics, Microsoft Sway, and Microsoft Teams.
Office 365 Login Portal
Disclaimer
Office 365 F1 Vs F3
© 2018 Microsoft Corporation. All rights reserved. Microsoft, Office 365, and other product and service names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information provided herein is for informational purposes only and represents the current view of Microsoft Corporation as of the latest publication or revision date of this document. It is not intended to be a service contract, and does not commit Microsoft or the customer to any features, capabilities, or responsibilities mentioned herein. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT.